Overview

Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics that facilitate patient/donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for a patient in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or an organ as well as Immucor’s partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together.

We are seeking a driven and results-oriented individual to join our team as an International Order Management Representative . In this role, you will perform tasks and duties associated with all international Order Management functions including order placement and/or problem resolution via phone calls, e-mails, fax and mailed in resources. If you are interested in joining an organization where your talents and expertise will be highly appreciated, and if you meet our qualifications to excel in this position, we want to hear from you. Contact us today!

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time .

International Order Management Representative – (International/ Customer Orders)

Responsibilities

As an International Order Management Representative you will be responsible for satisfying our customer’s needs by offering exceptional customer service in the form of unsolicited correspondence and acts. Additionally, you will ensure compliance with standards set forth in the Immucor, Inc. quality manual, GEN quality procedures, CE mark requirements, and department procedures.

Additional responsibilities for this International Order Management Representative role include:

• Capturing and documenting all customer feedback according to department-work instructions and timeframes

• Practicing proper telephone techniques, actively listening with customers, asking customers probing questions, understanding what the customer is saying, and using clear diction and proper grammar

• Practicing proper complaint handling techniques by identifying the customer problems properly, generating alternatives, and initiating solutions

• Process all international customer orders including commercial invoices and required export documents for assigned regions.

• Process problems and inquiries according to department procedures and work instructions.

• Stays up to date via research and contact with government agencies to maintain subject matter expertise and updated documentation on export regulations, customs, and other areas related to international business.

• Reviews country specific export documentation requirements.

International Order Management Representative – (International/ Customer Orders)

Qualifications

As an International Order Management Representative, you must have ERP experience. Top candidates will be flexible to work irregular hours as necessary to meet company schedules and customer needs. You will work closely with Shipping, Sales, Marketing and Bids and Contract Departments. Must have intermediate to advanced level skills in Microsoft Word.

Other requirements for the International Order Management Representative role include:

• Associate's Degree (AA) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

• International export experience highly preferred

• Must have excellent communication skills

• Proficient in navigating through Windows, including (but not limited to) moving, naming, creating, saving and deleting MS Office files

• Ability to speak/communicate to customers and/or employees effectively

• Ability to comfortably use Microsoft Excel, Word, e-mail and phone systems

International Order Management Representative – (International/ Customer Orders)

IMMUCOR, INC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER; MINORITIES/FEMALES/DISABLED/VETS; DRUG FREE WORKPLACE

RESUMES SUBMITTED TO IMMUCOR FROM THIRD PARTY RECRUITMENT FIRMS WILL NOT BE CONSIDERED.

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Immucor offers a comprehensive benefits package available on the start date of your employment, including:

• Medical, prescription, dental, and vision insurance – we offer multiple plan options so you can determine which best suits your needs and the needs of your dependents

• Wellness program

• STD/LTD/Life insurance all 100% company paid

• Voluntary life/accident/hospital indemnity insurance for yourself, spouse/domestic partner and dependents

• Tuition reimbursement

• Company matched 401k plan

• Vacation/Company & Personal Holidays/Sick days

Where permitted by applicable law, all Immucor new hires must be fully vaccinated against COVID or have an approved Immucor exemption. Proof of vaccination status will be required no later than first day of employment.

Job Locations US-GA-Norcross

Job ID 2022-2879

Category Customer Support/Sales